Our organisation has evolved to meet the needs of our members. We have taken on greater responsibilities through our lobbying, business support services, promotion of the area and work to shape the area through investment.
Beyond our operational delivery, we have championed our members’ interests and made real headway on the issues affecting their businesses and properties.The wider structure within which we operate has changed, pushing us to deliver new services to our members and a new way of working with our delivery partners.
Manage
- 8m pieces of chewing gum removed a year
- 72 tonnes of abandoned commercial waste bags removed per quarter
- 9/10 infrastructure defects fixed with the target timeframes
- 360,000 sqm of paving deep-cleaned each year
- 1,917 rough sleepers engaged with per year
- 42,927t reduction in carbon dioxide emissions as a result of our waste supplier scheme
Support
- 4,000 members in WOW Employee Engagement Scheme
- £570,000 saved by members in recruitment costs
- 50+ member events hosted each year
Shape
- £12.5m investment in Piccadilly two-way public realm scheme
- £15.3m investment in Leicester Square public realm scheme
Advocate
- Street performing is under review due to our successful lobbying action
- 179% increasing in Chinese national UK visitor visas
- Secured ministerial support for the regulation of pedicabs
Promote
- 60m reach from royal academy’s 250th anniversary campaign
- 4m visits to London Lumiere 2018
- Officially endorsed London Festival of Architecture hub in 2019
