Coronavirus: Covid-19

Please join our Weekly Operational Calls on Wednesdays at 11am, where members are encouraged to share their respective business status & plans, as well as discuss different operational aspects of reopening. Add these calls to your calendar with joining instructions by clicking here.

Please also follow us on Twitter and LinkedIn for additional news and information.

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Key Government Advice

For the most up-to-date and reliable information, please follow the links below for the latest Government updates and advice:

Coronavirus Action Plan: A Guide to What You Can Expect

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COVID-19: Latest Government Advice

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COVID-19: Guidance for Employers and Businesses

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VisitBritian: Wuhan Novel Coronavirus Update

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Public Health England: Latest information on Coronavirus

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NHS Coronavirus (COVID-19) Hub

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Government Business Support Website

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Westminster City Council advice and guidance for business, residents & volunteering

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Latest update and advice from Metropolitan Police Service

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TfL's latest planned services to aid those still commuting

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British Retail Consortium resources and operational guidance

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UK Hospitality advice on employment and staffing decisions

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REVO: advice for Property Management and Service Providers/ Contractors

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TfL Support for Business (20 May 2020)

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TfL briefing for retail businesses (8 June 2020)

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TfL briefing for leisure & hospitality businesses (29 June 2020)

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Business Support and Relief

Transport for London

Transport for London is advising the public not to travel unless essential. For live updates, please visit the TfL Website.

HMRC Business Support Helpline

The Government has opened a new HMRC Business Support Helpline: 0800 024 1222

Coronavirus Whatsapp Information Service

To use this free service, simply add 07860 064422 in your phone contacts and then message the word ‘hi’ in a WhatsApp message to get started.

Weekly News Bulletins

With more stringent measures now in place to slow the spread of COVID-19, we remain focused on ensuring public safety and an economically resilient West End.

You can sign up for the bulletins here.

Advice and Guidance

We will continue to monitor the spread of the virus and its implications on our members, so we’re equipped with the latest intelligence to feed into public bodies.

Our FAQs

We’ve had a number of queries come through from members with regards to operations, lobbying and general communications. We will continue to update this section on a regular basis.

Both our City Inspectors and security team continue to patrol the area and we are also working closely with the Met Police. This will enable the team to ensure the continued safety and security of employees where businesses are operating with a skeleton staff and to monitor buildings that have been temporarily closed. If you have any particular security concerns, please contact Rico Pieri, Area Manager

Most commercial insurance policies are unlikely to cover pandemics or unspecified notifiable diseases, such as COVID-19. However, the Government has confirmed that the business impact of government advice restricting individuals’ movements – and the knock-on impact on their financial activity – provides sufficient grounds for businesses to claim on their insurance where they have appropriate business interruption cover in place. Please check with your provider to check the terms and conditions of their policy.

Advocacy and lobbying –
Operations –
If you would like to sign up to our mailing list, please contact
Please also follow us on Twitter and LinkedIn for further updates.

Message from Chief Executive, Ros Morgan

During these uncertain and worrying times we want our members to know that we are here for you and are determined to provide the most up to date information and support via our website, social media channels, weekly COVID-19 conference calls and direct communication with our team members.

Ros Morgan

I am proud of the fact that we have already made headway on our campaigning and lobbying towards government in support of business rates as well as other key asks. We are engaging daily and partnering with wider West End and National bodies to ensure we bring our suggestions and solutions forward in how we can manage and come out of this stronger together.

On behalf of all of us here we wish you all the best and hope that you, your family and friends stay safe.

Ros Morgan
Chief Executive
Heart of London Business Alliance