Jackson was first seen sleeping rough in November of 2017 and began working with the Street Engagement Team (SET) in May 2018. Over this time, the team built a good rapport with Jackson and, although he was open and honest about his situation, he often declined any offer of support. He has a history of complex trauma and a dependency on substances, finding it very tough to become motivated to move away from a life on the streets or to address his substance use.
In periods of motivation, Jackson would talk about his desire to get a methadone script in order to start reducing his substance use. The SET linked him up with a local drug service. However, due to the chaotic nature of his lifestyle, he found it difficult to attend all of his appointments and as such, would only last two or three days before relapsing and using drugs again. Jackson lamented that a flexible approach to accessing help was required.
The Outreach Clinic (ORC) was set up in August in order to address the needs of Jackson and many other clients who were in a similar situation. Centrally based at The Connection, clients do not have to travel too far to attend. The service is not appointment based, meaning they have three and a half hours in which to access the service. Still struggling with his motivation, it took Jackson four weeks to attend, however by this point he reported feeling in a good headspace and ready to tackle his substance use. Whilst waiting to see the doctor, the team was able to complete a Universal Credit claim with him and discuss available housing options. He is now regularly attending sessions and engaged with services with the aim of moving towards obtaining housing.
Jackson is grateful to the support he has received and told the team how important getting a methadone script was, before moving on with any further support. He shared how valuable he found the flexible nature of the ORC service.